Last updated: 7 May 2026

These Terms of Service (“Terms”) govern your use of the Pantheon mobile application (the “App”) provided by Form Ventures Ltd. (“we,” “us,” “our”). By creating an account or using the App, you agree to these Terms. If you do not agree, do not use the App.

For questions about these Terms, contact us at support@pantheon.app.

1. The service

Pantheon is a mobile application that helps you create a personal book or memoir. Our core features include:

  • AI-generated interview questions tailored to a chosen book theme
  • Voice recording of your answers
  • Automatic transcription of your voice answers into text
  • AI-assisted generation of book chapters from your transcribed answers
  • Adding photos and captions to your book
  • Generating a PDF of your book
  • Optional: ordering physical printed copies of your book through our partner Lulu Press, Inc.

We may add, remove, or change features over time.

2. Eligibility and account

You must be at least 18 years old to create an account and use the App. By creating an account, you confirm that you are of legal age in your country of residence.

Voice contributions from minors. Stories you create may include voice contributions from people under 18 (for example, your children, grandchildren, or other family members) recorded with their — and where required, their parent or legal guardian’s — permission. As the account holder, you are responsible for any content recorded by or about a minor, for ensuring all required consents are in place before recording, and for the lawful use of that content within the App. We may remove content if we have reasonable grounds to believe it was recorded without proper consent.

You are responsible for keeping your account credentials secure. You are responsible for all activity that happens under your account. Notify us immediately at support@pantheon.app if you suspect unauthorized access.

You agree to provide accurate information when creating your account and to keep that information up to date.

3. Acceptable use

You agree not to:

  • Use the App for any unlawful purpose or in violation of any law applicable to you;
  • Upload, record, or generate content that is illegal, infringing on intellectual property rights, defamatory, harassing, threatening, hateful, sexually explicit involving minors, or that promotes violence;
  • Attempt to reverse-engineer, decompile, or interfere with the App’s security mechanisms;
  • Use automated tools (bots, scrapers, scripts) to interact with the App;
  • Resell, sublicense, or commercially exploit the App or its outputs without our written permission;
  • Submit content for which you do not own the rights or do not have permission to use, including photos of other people who have not consented;
  • Attempt to overload our infrastructure or interfere with other users’ access.

We may suspend or terminate your account if we believe you have violated these rules. See section 11.

4. Your content and intellectual property

4.1 You own your content

You retain all rights and ownership of the content you create or upload in the App, including:

  • The voice recordings you make
  • The text you write or that the AI generates from your voice answers
  • The photos you upload
  • The final book in PDF form

4.2 License you grant us

To operate the App, you grant us a limited, non-exclusive, royalty-free, worldwide license to:

  • Store your content on our infrastructure (Supabase);
  • Send your content to our sub-processors (OpenAI for transcription and chapter generation; Lulu for printing) strictly to provide the service;
  • Generate derivative works such as transcripts, chapter drafts, refined chapter text, and the PDF of your book.

This license automatically ends when you delete the relevant content or your account, except where we are legally required to retain a copy (for example, tax records).

4.3 AI-generated content

The App uses OpenAI’s GPT-4o and Whisper APIs to generate questions, transcribe your voice, and draft chapters from your answers. We make no claim of ownership over AI-generated text produced from your input — that text is yours, subject to applicable laws on AI-generated content in your jurisdiction.

You acknowledge that:

  • AI-generated text may contain inaccuracies, mistakes, or fabricated details (“hallucinations”).
  • Transcription may not be word-for-word accurate.
  • You are responsible for reviewing and editing AI output before publishing or printing your book.
  • We do not guarantee the accuracy, originality, or fitness for any particular purpose of AI-generated content.

4.4 Our intellectual property

The App itself, its design, branding, code, trademarks, and the prompts and templates we use to interact with the AI are owned by us or our licensors. These Terms do not transfer any of those rights to you.

5. Subscriptions and credits

5.1 Free trial

When you create an account, we grant you free trial credits to try the App. The exact amount may change over time and is shown in the App. The free trial does not auto-convert into a paid subscription.

5.2 Author subscription

The Author plan is a recurring monthly subscription purchased through Stripe. The current price, billing interval, and number of monthly credits granted are displayed in the App at the time of purchase.

  • The subscription renews automatically at the end of each billing period unless you cancel.
  • Renewal is charged to the payment method you provided to Stripe.
  • You can cancel at any time from the App’s “Manage Subscription” screen, which opens the Stripe Customer Portal.
  • If you cancel, your subscription remains active until the end of the current billing period, after which it will not renew.

5.3 Credit top-ups

Top-up packs are one-time purchases that add credits to your account. Top-up credits do not expire as long as your account remains active.

5.4 Use of credits

Credits are consumed when you use AI features in the App (interview question generation, transcription, chapter generation, chapter refinement, PDF generation). The current credit cost of each operation is shown in the App. We may adjust credit costs over time as our underlying AI provider costs change; if we do, we will give reasonable notice in the App or by email.

Credits are personal to your account, non-transferable, and have no monetary value outside the App. They cannot be exchanged for cash, refunded for cash, or redeemed for any other product.

5.5 Prices and currency

All prices are shown in the App at the time of purchase. Prices may change for future purchases; price changes will not affect a subscription period that has already been paid for.

VAT or applicable sales tax is added in accordance with the rules of your country of residence; the final price including taxes is shown to you on Stripe’s checkout page before you confirm.

5.6 Failed payments

If a renewal payment fails, Stripe will retry it according to its standard retry schedule. If payment cannot be collected, we will downgrade your account to the free tier and your monthly credits will not be granted for that period. Top-up credits already purchased are not affected.

6. Refunds and right of withdrawal (EU consumers)

6.1 Digital content — your express consent to immediate performance

The App provides digital content and digital services that begin immediately upon purchase, including instant access to AI features and credits.

By purchasing a subscription or a top-up, you expressly request that the service begins immediately and you acknowledge that you lose your statutory 14-day right of withdrawal under Article 16(m) of the EU Consumer Rights Directive (Directive 2011/83/EU) once digital content has been supplied.

This means: once your subscription or top-up is active and your credits are available, you cannot demand a refund based on the 14-day cooling-off period.

6.2 Statutory rights

Nothing in this section limits your statutory rights under Bulgarian or EU consumer law, including remedies for non-conformity (a service that does not work as described). If the App fails to deliver what you paid for due to a defect on our side, contact us at support@pantheon.app and we will work in good faith to resolve the issue, including by issuing a refund where appropriate.

6.3 Discretionary refunds

We may grant a refund at our discretion if you contact us within a reasonable time and we agree there is a fair reason. Refunds are processed back to the original payment method through Stripe.

6.4 Subscription cancellation

You can cancel your subscription at any time. Cancellation stops future renewals; we do not refund the current billing period unless required by law.

7. Physical book orders (Lulu)

If you order a printed copy of your book:

  • The order is fulfilled by our printing partner Lulu Press, Inc. (“Lulu”).
  • We pass your shipping address and the PDF of your book to Lulu solely for fulfillment.
  • Production and shipping times are determined by Lulu and depend on your destination.
  • Pricing for printed copies is shown in the App at the time of order and includes the cost of printing and shipping.

7.1 Right of withdrawal does not apply to printed books

Printed copies of your book are personalized goods made to your specifications (your unique content). Under Article 16(c) of the EU Consumer Rights Directive, the 14-day right of withdrawal does not apply to personalized goods. Once a print order is submitted, it cannot be cancelled or refunded except for defects.

7.2 Defective or damaged books

If your printed book arrives damaged, defective, or not matching the order, contact us at support@pantheon.app within 14 days of delivery with photos. We will arrange a reprint or refund as appropriate.

8. Service availability

We work to keep the App available and functional, but we do not guarantee uninterrupted, error-free, or secure service. We may need to perform maintenance or updates that temporarily make the App unavailable.

We rely on third-party services (Supabase, OpenAI, Stripe, Lulu) and we are not responsible for outages or limitations imposed by those providers.

9. Disclaimers

To the maximum extent permitted by law:

  • The App and its outputs are provided “as is” and “as available”.
  • We make no warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
  • We do not guarantee the literary quality, accuracy, originality, or completeness of AI-generated content.
  • We are not responsible for the consequences of you publishing, sharing, or printing AI-generated content from the App.

You are responsible for reviewing your book before printing or sharing it.

10. Limitation of liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, lost business opportunities, or emotional distress, arising from your use of the App.
  • Our total aggregate liability to you in connection with the App, regardless of the cause of action, will not exceed the total amount you have paid us in the 12 months preceding the event giving rise to the claim, or EUR 100, whichever is greater.

Nothing in these Terms limits our liability for:

  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation;
  • Any liability that cannot be limited or excluded under applicable law (including under Bulgarian Consumer Protection Law).

11. Suspension and termination

11.1 Termination by you

You can stop using the App at any time. To delete your account and your data, see section 9 of our Privacy Policy.

11.2 Termination by us

We may suspend or terminate your account, with or without notice, if:

  • You materially breach these Terms;
  • You use the App in a way that harms us or other users;
  • We are required to do so by law or by a regulator;
  • We discontinue the App entirely (in which case we will give reasonable advance notice).

If we terminate your account for a material breach, you are not entitled to a refund of unused subscription time or credits. If we terminate the App entirely (and not because of your breach), we will issue pro-rata refunds for the unused portion of your current subscription period.

11.3 What happens on termination

When your account is terminated, we delete your data according to the retention schedule in our Privacy Policy. Provisions of these Terms that by their nature should survive termination (intellectual property, disclaimers, limitation of liability, governing law) will continue to apply.

12. Changes to these Terms

We may update these Terms over time. If we make material changes, we will notify you in the App or by email at least 30 days before the changes take effect. Your continued use of the App after the effective date means you accept the updated Terms. If you do not agree, you may close your account before the changes take effect.

13. Governing law and disputes

These Terms are governed by the laws of the Republic of Bulgaria, without regard to conflict-of-law rules.

If you are a consumer resident in the European Union, the mandatory consumer protection rules of your country of residence also apply, and you may bring claims before the courts of your country of residence.

If we cannot resolve a dispute informally, the competent courts of Sofia, Bulgaria have exclusive jurisdiction, except where mandatory law gives you the right to bring a claim in another forum.

EU consumers may also use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr to resolve disputes online, although we prefer to resolve issues directly first — please email support@pantheon.app.

14. Miscellaneous

  • Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the App.
  • Severability. If any part of these Terms is found unenforceable, the rest remains in effect.
  • No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
  • Assignment. You cannot transfer your account or these Terms to anyone else. We may assign our rights and obligations to a successor entity.
  • Notices. We send notices to the email address linked to your account or via in-app messages. You can send notices to us at support@pantheon.app.

15. Contact

Form Ventures Ltd. Alexander Pushkin Blvd. 15, 1618 Sofia, Bulgaria Email: support@pantheon.app